FAQ

1. Goods issue

(1) What’s your main products of your company?

Our company mainly develops smart robots, starter learning kits and related accessories based on micro:bit, Arduino, Raspberry Pi and Jetson Nano controller.

(2) How to get open source code and tutorials?

In the Download section of the navigation bar, you can find learning materials for all products. You can also find a link to the data in the details section of the corresponding product.

 

2. Purchase operation

(1) How can I place an order on your website?

Please register at our website first: https://category.yahboom.net/account/login

Then go ahead to shop! When you check out, please follow the four steps to fill in blanks and choose the right shipping and payment method.

(2) How can I choose shipping method?

Shipping method can be chosen on the checkout page. After putting items in the cart and check out, you can fill in shipping address first, and then system will show different shipping methods. Choose one you like and then confirm order.

 

3. Promotion

(1) Does the price include shipping fee?

Orders over $150 - Your order will enjoy free shipping via DHL. If DHL is not available, we will deliver by UPS, Fedex, or special line, instead of small package Air.

(2) Do you offer discounts on your products?

We will notify customers by email if there is any product discount activity. So please pay attention to our website to keep an eye on our latest developments.

 

4. After Service

(1) If I want to change my address before your shipping, how could I contact you?

You can send us an email with your order number and new address.

(2) How could I apply for refund if I cancel the order?

If your package isn’t sent, you can contact us for the refund. We will confirm your application and finish the refund on Paypal.

(3) What should I do if the product has technical problems?

Please send us email to tell us your order number , photos or video. we want those information because that can help us solve the issue faster as the photo and video reflect problems more clearly.

 

If you have any other question, you could contact me. Email: market@yahboom.com